30-Day Money-Back Guarantee

At Delvix Garden, we are committed to ensuring your complete satisfaction. We offer a 30-Day Money-Back Guarantee on all our products to provide you with peace of mind and confidence in your purchase. If you are not satisfied with a product, please notify us within 30 calendar days of your purchase for a full refund. Please note that the buyer is responsible for the shipping cost of the return.

Refund and Returns Policy

Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.

Non-Returnable Items

Certain products are non-returnable and non-refundable due to federal and state guidelines and to ensure the safety of our consumers, suppliers, and carriers. The following categories of products are exempt from returns:

  • Health and Beauty
  • Perfumes and Fragrances
  • Makeup and Nail Care Products
  • Personal Grooming Products
  • Aromatherapy and Massage Products
  • Open Vitamins and Supplements
  • Dental Care Products
  • Insect Repellents and Sunscreens
  • Personal and Perishable Items
  • Products containing food items.

Please refer to the product description on our website to verify if an item is non-returnable. If there are any restrictions on returns, they will be clearly stated in the returns section of the product details.

If you receive a non-returnable item that is damaged or defective, please contact our Customer Service for assistance.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund, please check your bank account again. Then contact your credit card company and bank, as there may be a processing delay before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us using the form below.

Sale Items

Only regular priced items may be refunded. Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, please email us at [email address] and send your item to [physical address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Shipping & Returns

To return a product, please contact us for a return number and address. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location. For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.