Refund and Return Policy
30-Day Money-Back Guarantee
At Delvix Garden, your satisfaction is our top priority. That’s why we offer a 30-Day Money-Back Guarantee on all eligible products. If you are not completely satisfied with your purchase, please contact us within 30 calendar days of your order to request a full refund. Please note that the buyer is responsible for return shipping costs.
Important: However, please note that a 15% restocking fee applies to all orders returned to us due to an error in the buyer’s delivery address.
Refund and Returns Policy
Our refund and return policy is valid for 30 days. Unfortunately, we cannot offer a full refund or exchange if more than 30 days have passed since your purchase.
Non-Returnable Items
To comply with federal and state regulations—and to protect the health and safety of our customers—some products are non-returnable and non-refundable. These include:
- Health and Beauty Products
- Perfumes and Fragrances
- Makeup and Nail Care Items
- Personal Grooming Tools
- Aromatherapy and Massage Products
- Opened Vitamins and Supplements
- Dental Care Products
- Insect Repellents and Sunscreens
- Perishable or Personal Items
- Any products containing food.
Please refer to the product description on our website to see if a specific item is non-returnable. If any restrictions apply, they will be clearly indicated in the product’s return information.
If you receive a non-returnable item that arrives damaged or defective, please contact our Customer Service team for assistance.
Refunds
Once your returned item is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund:
- Double-check your bank account.
- Contact your credit card provider—processing delays may occur.
- If you’ve done the above and still haven’t received your refund, please reach out to us using the contact form below.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same one, please email us at [email address] and send your item to [physical address].
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be sent to you. If the item wasn’t marked as a gift or was shipped to the purchaser first, the refund will be issued to the original buyer.
Shipping & Returns
To initiate a return, please contact us for a return authorization number and return address.
- Buyers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- If a refund is approved, the cost of return shipping will be deducted from your refund unless otherwise noted.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns. We cannot guarantee receipt of returned items without tracking.
Need help?
Contact us at for questions related to refunds and returns.