1-800-656-4211
Refund and Return Policy
At Delvix Garden, we are committed to providing quality products and a reliable shopping experience. Customer satisfaction is important to us, and we strive to handle all return and refund requests fairly, efficiently, and transparently.
Please review this Refund and Return Policy carefully before placing an order. By purchasing from Delvix Garden, you acknowledge the terms outlined below, subject to applicable consumer protection laws.
1. 30-Day Money-Back Guarantee
Delvix Garden offers a 30-day money-back guarantee on eligible products.
Customers may request a return or refund within 30 calendar days of the original purchase date, provided the product meets our return eligibility requirements.
To qualify for a return:
The return request must be submitted within 30 calendar days of purchase.
The product must be eligible for return under this policy.
The item must be returned in its original condition, unused and unopened, unless otherwise authorized.
Original packaging, labels, and accessories should be included where applicable.
Proof of purchase or an order number may be required.
Customers must obtain return authorization before sending merchandise back.
Requests submitted after the 30-day return period may be declined, except where otherwise required by law.
The 30-day guarantee does not override the exclusions for non-returnable products, sale items, or international orders described below.
2. Non-Returnable and Non-Refundable Products
For product integrity, hygiene, quality assurance, and customer safety, certain merchandise cannot be returned or refunded for a change of mind.
These categories include:
Opened vitamins, dietary supplements, and nutritional products.
Opened or used health and beauty products.
Perfumes, fragrances, and cosmetics.
Makeup and nail care products.
Personal grooming tools and hygiene products.
Aromatherapy and massage products.
Dental and oral care products.
Insect repellents and sunscreens.
Perishable goods and food-containing products.
Products with broken, removed, or tampered safety seals.
Items expressly identified as final sale or non-returnable at the time of purchase.
Products in these categories may be ineligible for return even within the 30-day period.
Important: If a product arrives damaged, defective, incorrect, or otherwise fails to meet applicable product quality requirements, please contact our Customer Service team. Such concerns will be reviewed separately, and appropriate remedies will be provided as required by applicable law.
3. International Orders – No Refund After Arrival in Destination Country
All international customers should carefully review this section before completing their purchases.
Due to the complexities of international shipping, customs procedures, import regulations, cross-border transportation, and return logistics, Delvix Garden maintains a restricted refund policy for international shipments.
Once an international order has arrived in the buyer’s destination country, the order becomes final and is no longer eligible for cancellation, voluntary return, or refund for change of mind.
For purposes of this policy, arrival in the destination country occurs when carrier tracking or other reliable shipping documentation confirms that the package has entered the destination country, including arrival at an international airport, customs facility, postal processing center, or local carrier network.
This restriction applies even if the package has not yet been delivered to the buyer’s final address.
Accordingly:
Refund requests based on a change of mind will not be accepted after the shipment reaches the destination country.
Delivery delays caused by customs inspections, import processing, or local postal services do not automatically qualify an order for a refund.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
Customers are responsible for applicable customs duties, import taxes, brokerage charges, and other destination-country fees unless otherwise stated at checkout.
Refusal to pay applicable import duties or failure to complete required customs procedures does not automatically entitle the buyer to a refund.
Packages refused, abandoned, or returned due to incorrect or incomplete delivery information may be subject to deductions for shipping, handling, and return-related expenses where legally permitted.
Customers who wish to cancel an international order must contact Delvix Garden as soon as possible. Cancellation requests are not guaranteed once an order has entered processing or shipment.
Exceptions and Consumer Rights
This international refund restriction does not eliminate any non-waivable consumer rights or remedies under applicable law. Claims involving damaged, defective, incorrect, or materially misrepresented merchandise, seller error, or a confirmed failure to deliver will be evaluated individually in accordance with applicable legal requirements.
We strongly encourage international customers to verify product eligibility, import requirements, and shipping information before placing an order.
4. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
If a shipment is returned to Delvix Garden because of an incorrect, incomplete, or undeliverable address provided by the customer, a 15% restocking fee will apply to the returned merchandise, where permitted by law.
Original shipping charges and additional carrier fees may also be non-refundable.
Any approved refund will be calculated after applicable deductions.
If you discover an address error after placing an order, please contact Customer Service immediately. We will attempt to assist, but address changes cannot be guaranteed after an order has been processed or dispatched.
5. Damaged, Defective, Incorrect, or Expired Products
We take product quality and customer safety seriously.
If you receive an item that is damaged, defective, incorrect, expired, or otherwise unsuitable for its intended sale, please contact our Customer Service team promptly.
To help us investigate and resolve the issue, we may request:
Your order number.
A description of the problem.
Clear photographs of the product and packaging.
Images of the expiration date, lot number, or damaged areas, where relevant.
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.
Customers should not use products that appear damaged, expired, tampered with, or otherwise unsafe.
Delvix Garden may provide a prepaid return label or waive the return requirement when appropriate.
6. Refund Processing
Once an authorized return has been received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after refund issuance for the funds to appear in your account, depending on your financial institution or payment provider.
Processing times may vary and are outside Delvix Garden’s direct control.
Unless otherwise required by law or expressly authorized by Delvix Garden:
Original shipping charges are non-refundable.
Customer-paid return shipping costs are non-refundable.
Applicable restocking fees may be deducted.
Refunds will not exceed the amount originally paid for the applicable merchandise.
7. Late or Missing Refunds
If you have received confirmation that a refund was issued but have not received the funds, please:
Review your bank account or original payment method.
Contact your credit card company or payment provider to check for processing delays.
Allow the payment provider’s normal processing period to pass.
Contact Delvix Garden Customer Service if the refund remains outstanding.
We will review the transaction and assist with any available payment information.
8. Sale, Clearance, and Promotional Items
Items expressly marked as Final Sale, Non-Returnable, or Non-Refundable at the time of purchase are generally not eligible for voluntary returns or refunds.
Regular sale or promotional merchandise may also be subject to specific return restrictions disclosed on the product page or during checkout.
These restrictions do not affect remedies required by applicable law for defective, damaged, incorrect, or otherwise nonconforming products.
9. Exchanges and Replacements
Delvix Garden generally offers exchanges or replacements for merchandise that arrives damaged, defective, or incorrect.
All exchange requests are subject to product availability and verification of the reported issue.
If the original product is unavailable, we may offer an appropriate alternative resolution, including a refund where applicable.
Customers must contact Customer Service before returning an item for exchange.
10. Gift Purchases
Refunds for gift purchases are generally issued to the original payment method used to complete the transaction.
Where available and approved, a store credit may be offered instead.
Gift recipients should contact Customer Service with the relevant order information to discuss available options.
11. Return Shipping and Authorization
All returns require prior authorization from Delvix Garden.
Do not ship merchandise back without first contacting Customer Service and receiving return instructions.
For approved returns:
Customers are generally responsible for return shipping costs unless the return results from our error or applicable law requires otherwise.
Merchandise must be securely packaged to prevent damage during transit.
We recommend using a trackable shipping service.
Customers should retain shipping receipts and tracking information until the return is resolved.
Unauthorized returns may be refused or delayed.
The applicable return address and instructions will be provided after your request has been reviewed.
12. Lost, Delayed, or Undelivered Packages
Delvix Garden works with third-party shipping carriers to deliver orders.
Delivery estimates are not guaranteed unless expressly stated otherwise.
If your package is delayed or appears lost, please contact Customer Service so that we can review the tracking information and, when appropriate, initiate a carrier investigation.
Claims will be evaluated based on tracking records, delivery confirmation, carrier findings, order details, and applicable consumer protection requirements.
A shipment’s arrival in the destination country does not, by itself, establish successful delivery to the customer or eliminate any legally required remedy for nondelivery.
13. Policy Compliance and Applicable Law
Delvix Garden reserves the right to review return and refund requests, verify order information, and decline requests that do not meet the eligibility requirements of this policy, to the extent permitted by law.
Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be waived.
Where applicable law provides a customer with greater protection than this policy, the applicable legal requirements will prevail.
14. Contact Customer Service
If you have questions about an order, refund, return, exchange, or delivery issue, our Customer Service team is available to assist you.
Delvix Garden
Sebring, Florida 33870
Toll-Free: 1-800-656-4211
Email: id@delvixgarden.com
Website: https://delvixgarden.com
Customer Support: Please use the email above or the Contact Us form on our website.
When contacting us about an existing order, please include your order number and a brief description of your request to help us provide efficient assistance.
We appreciate your business and thank you for choosing Delvix Garden.
